We are continuing to monitor for any further issues.
Posted Jul 03, 2025 - 16:46 UTC
Update
Our database connectivity is restored now and we are recovering now.
Posted Jul 03, 2025 - 16:19 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 03, 2025 - 16:18 UTC
Investigating
Database response time has slowed down causing degradation in processing time, and observed slowness in the portal with occassional timeouts. Investigation is underway, working closely with our database service provider.
Posted Jul 03, 2025 - 14:10 UTC
This incident affected: API (v3) and Management Portal.