Issue is fully resolved. All traffic has fully recovered. If you have any questions, or notice anything incorrect, please file support ticket via form - https://support.pipe17.com/hc/en-us/requests/new
Posted Oct 29, 2026 - 22:41 UTC
Monitoring
Post failover, all issues are resolved. No errors observed in the system. Traffic is flowing normally. We are now catching up to the transactions not processed during the degradation period. We are in monitoring mode. We expect system to catchup on all transactions waiting due to this event in the next hour.
Posted Oct 29, 2026 - 22:07 UTC
Identified
We failed over the AWS API Gateway and the traffic is starting to restore.
Posted Oct 29, 2026 - 21:52 UTC
Update
Continuing to work with AWS Support. They are still investigating the root cause. It is impacting a set of subnets within us-west-2 region, one of which is used by Pipe17. We are actively working with AWS to resolve this. We will provide an update in another 30 minutes.
Posted Oct 29, 2026 - 21:42 UTC
Investigating
Service disruption observed due to increased number of API requests are not reaching the AWS API gateway. Root cause is under investigation. As a result of this issue, there may be processing delays for the app, connectors as well as plugin services such as automation engine.
Posted Oct 29, 2026 - 20:57 UTC
This incident affected: API (v3) and Management Portal.