Authentication and Login Issues due to AWS US-East-1 Outage

Incident Report for Pipe17 Inc.

Resolved

The issue is resolved now. Pipe17 Web Application (UI) is fully operational.

Posted Oct 20, 2025 - 09:55 UTC

Monitoring

We are currently investigating issues with users being unable to log in to the Pipe17 UI. This is caused by our authentication service being impacted by an ongoing regional incident affecting Amazon Web Services (AWS) US-East-1.

While this is affecting access to the Pipe17 web application, backend operations remain fully functional. All automation, order flows, and integrations continue to operate without disruption.

Our engineering team is closely monitoring the AWS incident and will provide updates as soon as more information becomes available.

Thank you for your understanding and patience as we work through this external service disruption.

Posted Oct 20, 2025 - 08:11 UTC

This incident affected: Management Portal.